FAQs

Q.1What shall I do towards additions and alterations of my installation?

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Q.2What is the procedure of enhancement of connected load or contract demand?

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Q.3When should I receive my bill?

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Q.4When and how do I pay my bill?

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Q.5Who will solve billing dispute, when and how?

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The supplier should resolve the dispute within the 2 months of loading the complaint and take action in accordance with Regulation 92 of OERC Distribution Conditions of Supply Code.

Regulation 92 directs that if the supplier finds the bill erroneous, a revised bill indicating revised due date shall be furnished to you. Excess amount paid by you shall be refunded by way of adjustment within 1% interest in the subsequent bill. But if the supplier ascertains the bill to be correct, this will be notified to you asking you to pay the balance, if any, with 1% interest from the due date. If the supplier fails to resolve the dispute within two months, you need not pay the interest on the balance amount.

Q.6How can I redress my grievances with the licensee?

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If you are aggrieved by any action or inaction of the Engineer, you can file representation to his higher officer within one year and order shall be passed within 30 days of receipt of the representation.

If you are aggrieved by any order passed on your representation, you can file further representation within 45 days to the Chief Executive officer of the supplier company who shall pass final order on that representation within 45 days.

If the Designated Authority or Chief Executive of supplier does not respond to your complaint effectively within 45 days or you are not satisfied with the action taken by the Supplier, you may approach the Odisha Electricity Regulatory Commission at Bidyut Niyamak Bhawan, Unit - VIII, Bhubaneswar - 751012 in accordance with the procedure prescribed in Practice Direction of the Commission on grievance redressal.

Q.1How much length of service line, I am to pay for?

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Q.2Who will do electrical installation in my premises?

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Q.3How do I get reconnected and what is the reconnection charges?

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Q.4Whom should I contact if there is a fear of safety in my electrical installation?

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Q.5Where can I appeal against decisions of OERC?

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Q.1 How can I get a temporary connection?

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Q.2What is the declared voltage I am entitled to?

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Q.3What is the allowed variation in voltage?

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Q.4What do I do if my voltage is low?

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Q.5 How is the agreement between the supplier and consumer terminated?

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Q.6What are the necessary fees/ charges to be paid?

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If the application comes under non estimation process the following charges to be paid by the applicant, If its comes under estimation process applicant has to borne the following charges along with the estimation charges prepared by TPWODL, and an amount of Rs 100/- to be paid by the applicant as meter testing fee) if the meter is procured by the applicant.

Application Processing Charges -TPWODL
Connection type	Application Processing Charges	GST(18%)	Total APC
Single Phase ... Rs. 50/-	50	9	59
Three phase ... Rs.200/-	200	36	236
HT ... Rs.1000/-	1000	180	1180
EHT ... Rs.10000/-	10000	1800	11800

Domestic Connection
Domestic (Load in kW)	0.5	1.0	1.5	2.0	2.5	3.0	3.5	4.0	4.5	5.0
APC(Including GST)	50	50	50	50	50	50	50	50	50	50
Service Connection	1,50	1,50	1,50	1,50	2,50	2,50	2,50	2,50	2,50	2,50
Charges(Including GST)	0	0	0	0	0	0	0	0	0	0
Inspection Fees	30	30	30	30	30	30	30	30	30	30
Security Deposit	234	508	872	1,196	1,560	1,916	2,352	2,748	3,184	3,580
Meter Cost	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500
GST	279	279	279	279	459	459	459	459	459	459
Total	3,593	3,867	4,231	4,555	6,099	6,455	6,891	7,287	7,723	8,119

General Purpose (Non Domestic -Commercial)
Non Domestic -Commercial (kW)	0.5	1	1.5	2	2.5	3	3.5	4	4.5	5
APC(Including GST)	50	50	50	50	50	50	50	50	50	50
Service Connection Charges(Including GST)	1,500	1,500	1,500	1,500	2,500	2,500	2,500	2,500	2,500	2,500
Inspection Fees	50	50	50	50	50	50	50	50	50	50
Security Deposit	1,287	2,734	4,270	5,847	7,484	9,061	10,698	12,274	13,851	15,428
Meter Cost	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500
GST	279	279	279	279	459	459	459	459	459	459
Total	4,666	6,113	7,649	9,226	12,043	13,620	15,257	16,833	18,410	19,987

Specified Public Service
Specified Public Service (kW)	0.5	1	1.5	2	2.5	3	3.5	4	4.5	5
APC(Including GST)	50	50	50	50	50	50	50	50	50	50
Service Connection Charges(Including GST)	1,500	1,500	1,500	1,500	2,500	2,500	2,500	2,500	2,500	2,500
Inspection Fees	50	50	50	50	50	50	50	50	50	50
Security Deposit	1,374	2,649	4,023	5,298	6,672	7,946	9,321	10,595	11,970	13,244
Meter Cost	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500	1,500
GST	279	279	279	279	459	459	459	459	459	459
Total	4,753	6,028	7,402	8,677	11,231	12,505	13,880	15,154	16,529	17,803

LT/HT	CATEGORY	UNIT	EC	FC+CC	SECURITY DEPOSIT
LT	DOM	720	3,798.00	200.00	7,996.00
HT	DBS	720	3,312.00	200.00	7,024.00
LT	GP `<`110 KVA	2160	15,478.00	300.00	31,556.00
LT	GP `<`110 KVA	1944	11,469.60	1,600.00	26,139.00
HT	GP `>`70Kva`<`110Kva	2160	11,988.00	2,777.78	29,532.00
HT	GP `>=`110 KVA	2160	11,988.00	2,777.78	29,532.00
LT	Industrial (S) `<`22 KVA	1440	8,496.00	395.00	17,782.00
LT	PI (LT)	2160	12,744.00	500.00	26,488.00
HT	PI (LT)	2160	11,988.00	3,027.78	30,032.00
LT	LT Industrial (M) M.I.`>=` 22 kva`<`110kva	2160	12,744.00	820.00	27,128.00
HT	H.T. Industrial (M) M.I.	2160	11,988.00	1,333.33	26,643.00
LT	SPWW`<`110 (LT)	3600	21,240.00	500.00	43,480.00
LT	SPWW`<`110 (LT)	3240	19,116.00	1,600.00	41,432.00
HT	SPWW`>`110 (HT)	3600	19,980.00	3,027.78	46,016.00
LT	LARGE IND(LT)	4536	26,762.40	1,600.00	56,725.00
HT	LARGE IND(HT)	5040/td>	27,972.00	3,027.78	62,000.00
LT	IRRIGATION (LT)	1080	1,620.00	110.00	3,460.00
HT	IRRIGATION (HT)	1080	1,512.00	300.00	3,624.00
LT	ALL_AGRO	1080	1,728.00	110.00	3,676.00
HT	ALL_AGRO	1080	1,620.00	300.00	3,840.00
LT	ALL_AGRO	1080	4,752.00	530.00	10,564.00
HT	ALL_AGRO	1080	4,644.00	500.00	10,288.00
LT	Public Lighting	2160	12,744.00	155.00	25,798.00